Q789 Online Privacy Policy

1. Introduction

Q789 Online is a sports betting and casino entertainment platform serving players in Pakistan. This Privacy Policy explains how Q789 Online collects, processes, stores and protects the personal data of players who register and use the platform.

By creating a Q789 Online account or continuing to use the platform after this policy has been published or updated, you confirm that you have read and understood how we handle your personal information. If you have questions about anything in this policy, the support team is available 24 hours a day.

This policy should be read together with the Terms and Conditions, which govern the overall relationship between Q789 Online and its players. In the event of any conflict between these two documents, the Terms and Conditions take precedence on platform rules, while this Privacy Policy governs data handling.

2. Data We Collect

Q789 Online collects personal data across several categories. The data collected depends on how you use the platform. Below is a summary of the main categories:

We do not collect sensitive personal data such as biometric data, health information or religious beliefs unless required by law or explicitly provided by you for a specific purpose.

3. How We Collect Your Data

Q789 Online collects your personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing identity verification, making a deposit, contacting support or participating in promotions.
• Automated technologies: When you visit the platform, technical data is collected automatically through cookies, server logs and similar technologies. This includes your IP address, device identifiers and session activity.
• Payment processors: When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment processor shares transaction confirmation data with Q789 Online for account crediting and reconciliation purposes.
• Verification services: Where identity documents are submitted, Q789 Online may use third-party verification services to validate the authenticity of those documents. These services process document data on our behalf and under strict confidentiality agreements.
• Platform activity: Your betting history, casino game sessions, bonus redemptions and account activity are recorded as part of normal platform operation.

4. How We Use Your Data

Q789 Online uses your personal data for the following purposes:

• Account management: To create, maintain and administer your Q789 Online account, including processing logins, account settings and preferences.
• Transaction processing: To process PKR deposits and withdrawals, verify payment methods and reconcile account balances accurately.
• Identity verification: To verify your identity as part of Know Your Customer (KYC) checks. This is a standard security measure used to protect players and prevent fraud and misuse of the platform.
• Customer support: To respond to your questions, resolve account issues and communicate platform updates that affect your account.
• Platform security: To detect and prevent fraud, money laundering, bonus abuse, duplicate accounts and other activities that breach the Terms and Conditions.
• Responsible gaming: To monitor betting patterns and account activity that may indicate problem gambling behaviour, and to implement self-exclusion and account limit tools when requested.
• Platform improvement: To analyse aggregated usage data and improve the performance, features and user experience of the platform for all players.
• Promotions and communications: To send you relevant promotional offers, bonus notifications and platform updates, where you have not opted out of marketing communications.

5. Sharing Your Data

Q789 Online does not sell your personal data. We share your information only in the following limited circumstances:

• Service providers: Third-party companies that help us operate the platform, including payment processors, identity verification services, fraud detection providers and customer support tools. These providers act as data processors under binding agreements and are not permitted to use your data for their own purposes.
• Game providers: When you play a casino game or slot game, the relevant game provider may receive anonymised session data for game functionality and fairness auditing purposes. Your identity is not shared with game providers beyond what is technically required for the game to function.
• Security and fraud prevention: Where Q789 Online reasonably suspects fraudulent activity, abuse of the platform or serious breach of the Terms and Conditions, relevant account data may be shared with specialist security or fraud prevention services.
• Legal requirements: Where required by applicable law or a valid legal process, Q789 Online may disclose personal data. We will only do so to the extent strictly necessary to comply with the relevant obligation.
• Business transfers: In the event of a merger, acquisition or sale of assets, player data may transfer to the acquiring entity. Players will be notified of any such transfer and the applicable privacy terms.

All third parties with whom Q789 Online shares data are required to maintain appropriate security standards and to handle your data only for the specific purposes for which it was shared.

6. Payment Data and PKR Transactions

All financial transactions on Q789 Online are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer and card payments for deposits and withdrawals.

Payment data is handled with particular care given its sensitive nature:

• Full card numbers and mobile wallet PINs are never stored by Q789 Online. Payments are processed through encrypted third-party payment gateways, and Q789 Online only receives transaction confirmation references and amounts.
• Your registered payment method details — such as a JazzCash mobile number or bank account number — are stored securely and used to process your withdrawal requests and verify ownership of the payment method.
• Transaction history, including deposit amounts, withdrawal requests and their processing status, is maintained as part of your account record for financial reconciliation, dispute resolution and security purposes.
• Q789 Online uses this transaction data to enforce the same-method withdrawal policy, which is a standard anti-money-laundering measure in the online gaming industry.

7. Cookies and Tracking Technologies

Q789 Online uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences and analyse platform usage. The main types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Functional cookies: These remember your settings and preferences, such as your preferred language and display options, so you do not have to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform. This helps us identify areas for improvement. This data does not identify you personally.
• Security and fraud detection cookies: These help Q789 Online identify unusual account activity and protect against unauthorised access attempts.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies will affect your ability to use the platform. Disabling analytics or functional cookies will not prevent you from using Q789 Online but may affect your experience.

8. Data Retention

Q789 Online retains your personal data for as long as your account is active and for a reasonable period after account closure to meet our security, legal and financial record-keeping obligations.

• Active accounts: All account data is retained for the full duration of your account being open.
• Closed accounts: Following account closure, core account data including identity records and transaction history is retained for a minimum period to allow for dispute resolution, fraud investigation and compliance with any applicable record-keeping requirements.
• Support communications: Chat transcripts and email correspondence with the support team are retained for a limited period to allow for follow-up and quality review.
• Marketing data: If you have opted out of marketing communications, your opt-out preference is retained indefinitely to ensure no further marketing is sent to you.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

9. Data Security

Q789 Online takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration.

• All data in transit between your device and Q789 Online servers is protected using TLS encryption.
• Passwords are stored using strong one-way hashing algorithms. Q789 Online staff cannot retrieve your password — only a password reset is possible.
• Access to production systems and player data is restricted to authorised personnel only, with access logs maintained and reviewed.
• Regular security assessments and vulnerability reviews are conducted on the platform infrastructure.
• Player accounts are protected by standard login security measures. Players are encouraged to use strong, unique passwords and to log out after each session, particularly on shared devices.

10. Your Privacy Rights

As a Q789 Online player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through your account or via email.

11. Minors and Age Verification

Q789 Online is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of the registration and KYC process, and accounts found to belong to minors will be closed immediately.

If you are a parent or guardian and believe that someone under 18 in your household has registered an account on Q789 Online, please contact the support team immediately. We will investigate and close the account promptly, and any funds held in the account will be handled in accordance with the investigation outcome.

We encourage parents and guardians who share devices with young people to use device-level parental controls to restrict access to betting and casino platforms.

12. Changes to This Privacy Policy

Q789 Online reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "last updated" date. For significant changes that affect how your data is used, Q789 Online will make reasonable efforts to notify active players via the platform or by email.

We recommend reviewing this page periodically. Continued use of the platform after an updated policy is published constitutes acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how Q789 Online handles your personal information, please get in touch with the support team.

Support is available 24 hours a day, seven days a week through the live chat and support ticket system within your account. You can also reach the privacy team directly by email:

[email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For complex requests such as data access or erasure, we may need to verify your identity before processing the request, which may extend the response time slightly.