Q789 Online Terms and Conditions

1. Acceptance of Terms

By accessing, browsing or registering an account on Q789 Online, you confirm that you have read, understood and agreed to these Terms and Conditions in their entirety. These terms form a legally binding agreement between you and Q789 Online. If you do not agree with any part of these terms, you must stop using the platform immediately.

These Terms and Conditions apply to all services offered through Q789 Online, including sports betting, live betting, casino games, slot games, live casino, the VIP programme and all promotional offers. Additional terms may apply to specific promotions or game types and will be displayed alongside those offers.

2. Eligibility

To register and maintain an account on Q789 Online, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration. This platform is strictly for adults. No exceptions apply.
• You must be accessing the platform as an individual for personal entertainment purposes only. Corporate, syndicate or commercial accounts are not permitted.
• You must not be registered as a self-excluded player, either through Q789 Online's own self-exclusion programme or through any applicable responsible gaming scheme.
• You must have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• You must provide accurate, truthful and complete information during registration and maintain that accuracy throughout your use of the platform.

3. Account Registration

Each player is permitted to hold one account only on Q789 Online. Creating duplicate accounts — whether under the same name, email address, payment method or device — is a violation of these terms and will result in all accounts being closed.

During registration, you are required to provide a valid email address and accurate personal details. Q789 Online may request identity verification documents at any stage, including before processing withdrawals or when your account shows unusual activity. Failure to provide requested documents within a reasonable timeframe may result in account restrictions.

• You are solely responsible for keeping your login credentials secure and confidential.
• Do not share your password with any other person. Q789 Online support staff will never ask for your password.
• You are responsible for all activity that occurs under your account, including bets and deposits made by any person who gains access using your credentials.
• If you suspect unauthorised access to your account, contact support immediately.
• Accounts are non-transferable and cannot be sold, gifted or assigned to another person.

4. Deposits & Payments

All deposits on Q789 Online are processed in Pakistani Rupees (PKR). The platform supports the following payment methods for deposits:

• Deposits made via JazzCash and Easypaisa are typically reflected in your balance within a few minutes.
• Bank transfer and card deposits may take longer depending on your financial institution's processing times.
• The minimum deposit amount is displayed on the deposit page at the time of transaction and may vary by payment method.
• Deposits must be made from a payment account in your own name. Third-party deposits are not accepted and may result in the deposit being reversed and the account being reviewed.
• Q789 Online does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• By depositing funds, you confirm that the funds belong to you and are not proceeds of any illegal activity.

5. Withdrawals

Withdrawals are processed in PKR using the same payment method used for your most recent deposit. Q789 Online applies a same-method policy to reduce fraud risk and protect player funds.

• Withdrawal requests are reviewed and processed in the order they are received.
• JazzCash and Easypaisa withdrawals are typically processed within a few hours of approval.
• Bank transfer and card withdrawals follow standard banking processing timelines, which may take one to three business days.
• VIP-tier players benefit from prioritised withdrawal queues, which can reduce processing times significantly.
• Q789 Online may request identity verification before approving a withdrawal, particularly for first-time withdrawals or amounts above certain thresholds.
• Funds associated with active bonus wagering requirements cannot be withdrawn until those requirements are fully met.
• The minimum withdrawal amount is displayed on the withdrawal page and may vary by payment method.

Q789 Online reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity, breach of these terms or misuse of promotions. In such cases, the player will be notified and provided an opportunity to respond before any final decision is made.

6. Betting Rules

All sports bets placed on Q789 Online are subject to the specific rules applicable to the relevant sport and market. The following general betting rules apply across all sports and markets on the platform:

• Bets are accepted at the odds displayed at the time of placement. Once a bet is confirmed, the odds are locked in and cannot be changed.
• Q789 Online reserves the right to void bets placed on markets that were opened or priced in error, including obvious pricing mistakes or technical errors.
• In the event of a match abandonment, postponement or cancellation, bets will be settled according to the rules applicable to that specific sport and market. This information is available within the betting section.
• Live in-play bets are accepted subject to the availability of real-time data. There may be a short delay between events occurring in a match and the acceptance of live bets during that period.
• Cricket markets — including PSL, international T20s and test matches — follow standard cricket betting rules. Rain rules, Duckworth-Lewis adjustments and match reduction rules all apply where relevant.
• Bets on events that have already commenced or concluded at the time of placement will be voided.
• The maximum bet and maximum payout limits per event are displayed within the relevant betting market and may vary by sport, market and competition.
• Q789 Online reserves the right to limit stake sizes on individual accounts at its discretion, particularly where patterns suggest exploitation of pricing errors or coordinated betting behaviour.

7. Casino Games

Q789 Online's casino section includes slot games, live casino tables and RNG table games. The following terms apply to all casino game activity:

• All casino games use certified random number generation (RNG) systems or — in the case of live casino — real dealers operating under monitored conditions. Game outcomes are not influenced by Q789 Online.
• The return-to-player (RTP) percentage for each slot game is set by the game provider and represents a theoretical long-term average. Individual session outcomes may vary significantly from this figure.
• Live casino games are governed by the rules displayed at the relevant table. It is your responsibility to understand the rules of any game before participating.
• Technical malfunctions — such as disconnection during a live casino session — may result in the hand or round being voided. Where possible, bets will be refunded to your balance. Q789 Online is not liable for losses resulting from connectivity issues on your end.
• Progressive jackpot slots accumulate across all players on the network. Jackpot wins are subject to verification before the prize is credited.
• Q789 Online reserves the right to void casino game results where a technical error has caused an incorrect game outcome or an incorrect payout to be displayed.

8. Bonuses & Promotions

Q789 Online offers various bonuses and promotions to both new and existing players. Each promotion has its own specific terms, which will be displayed at the time of the offer. The following general rules apply to all bonuses and promotional offers:

• Bonuses are issued at Q789 Online's sole discretion and may be amended, suspended or withdrawn at any time without prior notice.
• All bonus funds are subject to wagering requirements before they can be withdrawn. The specific wagering requirement for each bonus will be stated in its individual terms.
• Wagering requirements must be met within the timeframe specified for each bonus. Bonus funds remaining after the deadline has passed will be removed from the account.
• Only one bonus can be active at any given time unless stated otherwise in the promotion terms.
• Bonuses are intended for personal use only. Accounts that show patterns of bonus abuse — including coordinated play across multiple accounts or use of low-risk strategies designed to extract bonus value — will have their bonus funds removed and may be subject to account review.
• VIP programme rewards, including cashback and tier bonuses, are governed by the VIP programme terms available on the VIP page.
• Q789 Online reserves the right to reclaim bonus funds or winnings derived from bonuses if it determines that the bonus was claimed or used in a manner inconsistent with these terms.

9. Responsible Gaming

Q789 Online is committed to providing a safe entertainment environment for adult players. Betting and casino games are a form of leisure, not a way to make money or resolve financial difficulties. The following responsible gaming principles apply to all accounts:

• Players are encouraged to set personal PKR deposit limits, session time limits and loss limits before they begin playing. These can be adjusted through your account settings.
• Self-exclusion is available to any player who wishes to take a break from the platform. Self-exclusion requests are processed promptly and the excluded player will not receive promotional communications during the exclusion period.
• If you believe your gambling behaviour is causing problems — financial, personal or otherwise — Q789 Online encourages you to seek independent support and make use of the self-exclusion tools available.
• This platform is for adults aged 18 and above only. If you share a device with children or young people, please use device-level controls to restrict access to gambling platforms.

Full details of the responsible gaming tools available on Q789 Online are provided on our dedicated Responsible Gaming page.

10. Prohibited Conduct

The following activities are strictly prohibited on Q789 Online. Engaging in any of these may result in immediate account suspension, forfeiture of funds and permanent ban from the platform:

• Registering more than one account or accessing the platform on behalf of another person.
• Providing false or misleading information during registration or verification.
• Depositing funds obtained through fraud, money laundering or other illegal activity.
• Using automated software, bots or scripts to place bets or interact with casino games.
• Exploiting software bugs, pricing errors or technical vulnerabilities to gain an unfair advantage.
• Coordinating with other players to place bets in a manner designed to guarantee a profit regardless of outcome (arbitrage abuse).
• Using the platform for any purpose other than personal, recreational betting and gaming.
• Attempting to manipulate the outcome of any sporting event on which a bet has been placed.
• Using VPN services or other tools to misrepresent your location or identity.

11. Account Suspension and Closure

Q789 Online reserves the right to suspend, restrict or permanently close any account at its discretion. Grounds for suspension or closure include, but are not limited to:

• Breach of any of these Terms and Conditions.
• Failure to complete identity verification within a requested timeframe.
• Reasonable suspicion of fraudulent activity, money laundering or match fixing.
• Detection of duplicate accounts linked to the same player.
• A player's own self-exclusion request.
• Extended periods of account inactivity, as defined in the platform's dormant account policy.

Where an account is closed due to a breach of these terms, Q789 Online may withhold the account balance pending investigation. Where closure is for administrative reasons unrelated to a breach — such as a player's own request — the remaining balance will be refunded via the player's registered PKR payment method after verification.

Players who wish to close their account voluntarily can contact the Q789 Online support team. Voluntary closure requests are processed within a reasonable timeframe.

12. Privacy & Data

Q789 Online collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

• Personal data collected includes account registration details, transaction history, betting and gaming activity, and device and usage data.
• This data is used to operate your account, process transactions, verify your identity, comply with security obligations and improve the platform experience.
• Q789 Online does not sell personal data to third parties for marketing purposes.
• Data is retained for as long as your account is active and for a further period as required by applicable record-keeping obligations.

13. Limitation of Liability

Q789 Online provides the platform on an "as is" basis. While we make every reasonable effort to maintain platform availability and accuracy, we cannot guarantee uninterrupted, error-free access at all times.

• Q789 Online is not liable for any losses arising from platform downtime, technical errors or interruptions to live betting or casino game sessions, provided such issues are not the result of wilful misconduct on our part.
• Q789 Online is not liable for losses arising from your own decisions to place bets or play casino games, including decisions made based on information displayed on the platform.
• In the event of a pricing or odds error, Q789 Online's liability is limited to refunding the original stake. Winnings derived from an obvious error are not payable.
• Q789 Online is not responsible for any tax obligations that may arise from winnings in your jurisdiction. It is your responsibility to understand and comply with any applicable tax rules.

14. Changes to These Terms

Q789 Online reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "last updated" date. For significant changes, Q789 Online will make reasonable efforts to notify active players through the platform or via email.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the platform following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with any updated terms, you should stop using the platform and contact support to close your account.

15. Contact Us

If you have any questions about these Terms and Conditions or about your account, the Q789 Online customer support team is available 24 hours a day, seven days a week.

You can reach the support team by logging into your account and using the live chat or support ticket system available within the platform. For general enquiries, you can also email the team at:

[email protected]

For responsible gaming enquiries or self-exclusion requests, please visit our Responsible Gaming page for dedicated guidance and contact options.